Privacy Policy

1. Who We Are

Alex Sam Career Documents ("we," "us," "our") is a career consultancy providing resume writing, LinkedIn optimization, cover letter writing, executive bio writing, LinkedIn banner design, and website build services. Our primary contact email is alexsamresume@gmail.com.

This Privacy Policy applies to all personal information collected through our website, via email, via text message, or through any other means of communication when you engage with our services.

2. Information We Collect

Information you provide directly

When you contact us, submit an enquiry form, or engage our services, we may collect the following:

• Your name, email address, and contact details
• Your current job title, industry, and career history
• Your target roles, target companies, and career goals
• Your existing resume, CV, or LinkedIn profile content
• Payment information processed through PayPal or bank transfer (we do not store card numbers)
• Any other information you choose to share in communications with us

Information collected automatically

Our website may collect standard technical data when you visit, including your IP address, browser type, pages visited, and time of visit. This is collected through standard web server logs and is used solely for security and performance purposes. We do not use tracking pixels or behavioural advertising tools.

Testimonials

If you submit a testimonial through our website, you choose how you are identified (name, country, service type). Testimonials are stored in a cloud database (JSONbin.io) and may be displayed publicly on this website. You may request removal of your testimonial at any time by contacting us.

3. How We Use Your Information

We use your personal information for the following purposes:

• To deliver the career document services you have requested
• To communicate with you about your project, revisions, and delivery
• To process payments and issue records of transactions
• To respond to enquiries and provide quotes
• To improve our services based on feedback
• To comply with legal obligations where applicable

We do not use your personal information for automated decision-making, profiling, or marketing without your explicit consent.

4. How We Store and Protect Your Information

Your personal information is stored in the following ways:

• Enquiry form submissions are delivered via Formsubmit.co to our Gmail inbox and are subject to Google's privacy practices
• Project communications are conducted via Gmail and SMS text messaging, subject to Google's and your mobile carrier's respective privacy practices
• Testimonials submitted through the website are stored in JSONbin.io cloud storage
• Documents you share with us (resumes, CVs) are stored securely and used only for the purpose of completing your project

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your project files and communications for a period of 12 months after project completion, after which they are deleted from our active storage. You may request earlier deletion at any time.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:

• With payment processors (PayPal, Lead Bank, Clear Junction) solely for the purpose of processing your payment
• With service infrastructure providers (Google, Formsubmit, JSONbin) where necessary to operate our communications and website
• Where required by law or legal process

All third-party service providers are required to handle your data in accordance with applicable privacy laws.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to object to processing for direct marketing purposes
• The right to data portability (to receive your data in a portable format)

To exercise any of these rights, contact us at alexsamresume@gmail.com. We will respond within 30 days.

7. Cookies

This website does not use cookies for tracking or advertising purposes. Standard browser session storage may be used for functional purposes (such as maintaining your admin login session) and is cleared when you close your browser tab.

8. Third-Party Links

Our website contains links to third-party sites including PayPal and JSONbin.io. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: